The ESTAS determines the best suppliers in the industry based purely on feedback from estate and letting agents who are asked a series of questions about the service they have received. Now in their 17th year the awards which are powered by ESTAS own customer review platform, saw 45,000 customer reviews.
Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed viewers “There’s never been a more appropriate time to highlight the role suppliers play in the industry. The best suppliers are instrumental in helping agents provide excellent service, they are an extension of that experience so the service they deliver to agents is crucial, it’s therefore only right that the ESTAS puts the spotlight on their efforts.”
Simon Brown Founder of The ESTAS said â€œJust like every single agent, conveyancer or mortgage advisor using the ESTAS review platform industry suppliers were rated by their agent customers so these awards are a real test of how well these firms service their clients. They should all be proud of their status as an ‘ESTAS Supplier of the Year’. I’d also like to say a huge thank you to Simon Whale and all the Kerfuffle team for their support in this category.”
Daniel Coombe and Andrew Stoner fellow Directors and founders of National Safety Inspections said “We are absolutely thrilled to once again be recognised in this year’s ESTAS and winning gold for the 2nd year running.
It means so much to us as we know itâ€™s our customers who have rated our service.
We take our levels of customer service very seriously because we know agents always have a choice. We have always been extremely proud of the personal service and this proves we are delivering what we promise.”
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